Shipping policy
Shipping Policy
Last updated: 31 October 2026
At TG Outlet, we aim to provide reliable and affordable delivery throughout the United Kingdom.
This Shipping Policy explains our delivery options, shipping charges, dispatch times, tracking information and how we handle delivery issues.
1. Delivery Locations
TG Outlet currently delivers within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.
Deliveries are subject to courier coverage and applicable parcel restrictions.
We do not currently offer international shipping.
Some remote locations, offshore islands and other destinations may experience longer delivery times.
2. Delivery Options and Charges
We offer the following UK delivery options:
Standard UK Delivery — £4.99
Our regular delivery option.
Express UK Delivery — £6.99
Priority processing and dispatch for customers who would like their orders sent as quickly as possible.
Free Standard UK Delivery — Orders over £75
Customers whose eligible order value exceeds £75 qualify for free Standard UK Delivery.
All available delivery options and applicable charges are displayed at checkout before payment. The checkout total determines the delivery charge, including the effect of any discounts.
Free delivery applies to Standard UK Delivery unless otherwise stated.
3. Order Processing and Dispatch
We aim to process and dispatch orders as promptly as possible.
Orders are normally processed on working days, Monday to Friday, excluding bank holidays.
Orders placed before 1:00 pm
We aim to dispatch orders placed and paid for before 1:00 pm on a working day on the same working day, where possible.
Orders placed after 1:00 pm
Orders placed after 1:00 pm, on weekends or on bank holidays will normally be processed on the next working day.
Express orders receive priority processing and dispatch where practical.
These are dispatch targets rather than guarantees. During exceptionally busy periods or circumstances outside our reasonable control, dispatch may take longer.
If there is a significant delay, we will contact you using the details provided with your order.
4. Couriers and Delivery Services
TG Outlet selects a suitable delivery provider after each order has been packed and weighed.
We primarily use Royal Mail, including Royal Mail Tracked 24 and Tracked 48 services, but may use another suitable delivery provider depending on the parcel and destination.
We aim to prioritise faster shipping services for Express orders where practical.
Customers are not required to choose a particular courier at checkout.
5. Estimated Delivery Times
Delivery times depend on the selected shipping option, delivery location and courier service.
Royal Mail Tracked 24 and Tracked 48 have delivery aims rather than guaranteed arrival dates.
Express Delivery provides priority processing and dispatch but does not automatically guarantee next-day delivery.
Delivery times may be affected by weekends, bank holidays, severe weather, courier disruption or circumstances outside our reasonable control.
Any delivery timeframe provided at checkout is an estimate unless a specific guaranteed delivery date has been expressly agreed.
Your statutory rights relating to delivery remain unaffected. Unless a different period has been agreed, goods must be delivered without undue delay and within 30 days of the contract being formed.
6. Tracking Your Order
Once your order has been dispatched, we will send a dispatch confirmation to the email address provided at checkout.
Where tracking is available, we will include tracking details or a link to the courier’s tracking service.
Please allow time for the courier’s tracking system to update after dispatch.
7. Delivery Addresses
Customers should provide accurate and complete delivery information at checkout.
Please check your delivery address carefully before placing an order.
If you notice an error, contact us as soon as possible at support@tgoutlet.co.uk.
We will try to assist before dispatch, but changes cannot always be guaranteed once an order has been processed or handed to the courier.
This does not affect your statutory consumer rights or our responsibilities under applicable law.
8. Delayed, Missing or Damaged Deliveries
If your parcel is significantly delayed, appears to be missing or arrives damaged, please contact us.
Email: support@tgoutlet.co.uk
Please include your order number and a brief description of the problem.
We will investigate the issue and, where necessary, contact the delivery provider.
If goods are lost or damaged before they have been delivered to you or a person you have nominated to receive them, we remain responsible in accordance with applicable UK consumer law.
Where required by law, we will provide an appropriate replacement, refund or other remedy.
9. Unsuccessful Deliveries
If a courier cannot complete delivery, they may attempt redelivery, provide collection instructions or return the parcel to us.
If an order is returned to us because delivery could not be completed, please contact us so we can discuss the available options.
Any applicable additional shipping charges will be explained before you agree to them and will not affect your statutory rights.
10. Returns and Refunds
For information about cancelling an order, returning products or requesting a refund, please refer to our Return and Refund Policy.
You can also contact us at support@tgoutlet.co.uk.
11. Contact Us
If you have questions about delivery or need help with an order, please contact:
TG Outlet
Email: support@tgoutlet.co.uk
Website: https://tgoutlet.co.uk
Business owner: Omer Taycur
Business structure: Sole trader
Trading address:
74 Blendworth Crescent
Havant
PO9 2BG
United Kingdom
Our trading address is not a physical retail shop and is not open for customer visits.
12. Your Statutory Rights
Nothing in this Shipping Policy excludes, restricts or affects your statutory rights under applicable UK consumer protection law.